The work doesn't end when the site goes live.
Content changes, dependencies get updated, and the terms of connected services may shift. "Care" helps manage these post-launch technical tasks regularly within the scope of the chosen plan. However, it does not automatically know the business's product details, campaign accuracy, or company information within legal texts. The business owner remains responsible for providing up-to-date information and approving changes.
Maintenance or a new project?
Fixing a broken form and setting up a new reservation system are different tasks. The former may fall under maintenance depending on the plan terms; the latter may require new development. Describe your request in terms of the expected outcome. Do not assume new work is included without clarifying the BCL scope, any additional costs, and the impact on the timeline.
How should renewal be understood?
For monthly and annual options, consider the total period cost, the scope, and the end date together. Check whether the renewal process involves a new payment link or an explicitly authorized automatic charge. Selecting a period on the site does not, by itself, grant authorization for automatic card charges. The price catalog and the written quotation provided to you serve as the basis for current amounts.
Your quick checklist
- Designate the person responsible for technical maintenance.
- Monitor the end of the term.
- Scope requests for new features separately.